Bummer - if your FirePit won't charge or turn on, give this a quick try:
Plug a different, trusted micro USB cable into the power pack. Press the power button, and then allow the pack to charge for up to 6 hours. If that doesn't work, our team is here to help! Send us a quick note here: https://www.bioliteenergy.com/pages/contact with your FirePit's serial number, date of purchase, and a confirmation that you've tried the steps above. We wish batteries could last forever, too! We'll help resolve this for you ASAP.