BioLite + Extend Warranty Policy

Protection plan coverage & benefits (Available in the US only)

  • Accidental damage: Enjoy your BioLite gear without worry by protecting your purchase
    from failure and accidental damage caused by drops, breaks, or spills.
  • Zero deductible: If your BioLite gear stops working or fails, Extend will replace it. No
    fees. No deductibles. No hidden costs.
  • Hassle-free claims: Extend is always happy to help and has online support 24/7 or you can
    call the Customer Care Team at 877-248-7707. Simply file a claim with your email
    address or Extend contract ID (most claims are resolved in minutes).

*Limitations and exclusions apply. Read Extend’s terms and conditions.


Our manufacturer’s warranty

Every BioLite product comes with 1 year of coverage for most products and 2 years for
BaseCharge 600, BaseCharge 1500, and SolarHome620+. This warranty is for defects in
workmanship and materials under normal use. Available in the US only.


Why add Extend?
Extend provides coverage for your product against accidental damage caused by drops and
spills, which is not covered by our manufacturer’s warranty. Extend offers affordable,
modern, and easy-to-understand plans.

A protection plan extends mechanical and electrical failure coverage after your manufacturer's warranty expires.

 

How it works
Life happens. We've got you covered from accidental damage starting on day one through
your chosen coverage term.


Easy claims, great service
Filing a claim is simple. Contact Extend online or by phone at (877) 248-7707. They’ll
process your claim in minutes and once approved, send you details on your repair or
replacement. Available in the US only.

 

 

 

Frequently Asked Questions
Q: Why should I add an Extend protection plan?

A: The plan provides coverage for accidental damage not covered by our manufacturer’s
warranty from day one, and can even extend your mechanical and electrical failure
coverage beyond the expiration of your manufacturer's warranty. Available in the US only.


Q: What do I need to provide if I file an Extend claim?
A: When filing a claim with Extend, you will simply need to provide either your contract ID, email
address, or another identifying piece of information. The contract ID number is provided by
Extend and is not the BioLite Order Number. Available in the US only.


Q: What if I need to return my product?
A: If you return your product, BioLite returns the money you paid for the protection plan.
Depending on how much time has passed since your purchase, Extend may issue a
prorated refund. BioLite’s return policy is available here. Available in the US only.


Q: How do I purchase an Extend protection plan for my BioLite product?
A: A protection plan can be purchased online at the time of the product
purchase or customers can purchase an Extend Protection plan after
checkout and up until their product's manufacturer's warranty expires
for base plans, and up to 30 days after purchase for ADH plans. Available
in the US only.

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