Returns are available only for customers that purchased directly from bioliteenergy.com on unused, unopened products. For warranty concerns on opened/used products, contact us.
Customers can request a return within 30 days of the order being delivered. Items that are opened or damaged may be denied a refund or return. We do not offer exchanges, only refunds on returns. Customers who wish to exchange may purchase their desired product as a separate order before or after we refund the original item return. Products must be completely unused with the packaging, manuals and any accessories intact and included with the return shipment. Any used products or missing items will result in the return being declined. BioLite does not cover return shipping costs.