| Message (English) | Corrective Action |
|
Communication error Battery locked Reset battery |
Reset device by holding DISPLAY button for 10 seconds. If reset does not remove error message, unit will likely need to be replaced |
|
Overvoltage at input Charging disabled Check charge source |
Disconnect charge source to remove connection. Only use charge sources that are less than 30V. |
|
AC port overload AC disabled Press port button |
Press AC port button to remove protection. Only use AC loads within device limits. |
|
DC port overload 12V disabled Press port button |
Press DC port button to remove protection. Only use DC loads within device limits. |
|
USB port overload USB disabled Press port button |
Press USB port button to remove protection. Only use USB loads within device limits. |
|
USB-C PD overload USB-C PD disabled Unplug, check device |
Disconnect USB-C PD load to remove protection. Only use USB-C PD loads within device limits. |
|
Battery too cold All ports shut off Warm up battery |
Warm battery to greater than 50°F/10°C before discharging. |
|
Too cold to charge Warm up battery |
Warm battery to greater than 41°F/5°C before charging. |
|
Battery too hot All ports shut off Let battery cool |
Allow battery to cool to less than 131°F/55°C before using any ports. Make sure the fan is not blocked and can help cool the battery. |
|
AC inverter too hot AC ports shut off Allow ports to cool |
Allow AC inverter to cool to less than 176°F/80°C before using AC ports. Check vents and fan for blockages. |
|
Too hot to charge Let battery cool |
Allow battery to cool to less than 104°F/40°C before charging. Discharging is still allowed up to 140°F/60°C. |
|
Battery fault Attention required Get customer support |
Contact customer service to replace unit. |
|
Fan issue Clear any blockages Reset battery |
Clear anything that may be blocking fan.Reset device by holding DISPLAY button for 10 seconds. If issue persists, unit may need to be replaced. |
|
Battery getting cold Reduced capacity (Cold Thermometer Icon & Caution Icon will be illuminated) |
Allow device to warm up before continued use or accept reduction in performance. |
|
Battery getting hot May overheat soon Cool battery (Hot Thermometer Icon & Caution Icon will be illuminated) |
Allow device to cool down before continued use or accept reduction in performance. |
| Battery Empty | Recharge device using AC or solar. |
| Low Battery | Recharge device using AC or solar. |